New Cars: 877-765-4361 Service: 703-982-0113 Parts: 703-239-7003

FCA US created the “Customer First Award for Excellence” with its dealer partners, in conjunction with J.D. Power, to increase customer satisfaction within their dealerships. This award specifically recognizes excellence in the sales and service experience, employee training, as well as facility condition.


Lustine Chrysler, Dodge, Jeep, & RAM has always been, and will always be, committed to delivering the highest level of customer service. We are honored to announce that we are a proud recipient of the FCA Customer First Award for Excellence!


Receiving this award would not be possible without our customers! Because of that, we want to thank you! We appreciate you allowing us the chance to assist you with your vehicle purchasing and servicing needs. It is also important to acknowledge and thank our dealership staff members for continuing to go above and beyond to ensure that we constantly provide a high level of customer service.


Here is what our dealership is evaluated on to determine eligibility for the Customer First Reward for Excellence:


  • Performance Measures – Key measure of our process and people performance
  • Process Validation – Core, essential dealership processes that drive customer experience
  • Facility Certification – Professional, clean and comfortable facilities
  • Employee Survey – Employee feedback to help build stronger teamwork and professionalism
  • Training Certification – Continuous learning and growth


Please stop by today to experience, first hand, why our dealership is deserving of this award. We look forward to living up to the standard of excellence that the FCA Customer First Award for Excellence embodies for many years to come.